Refund policy
Returns & Exchanges
At Snowbuyer, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we make returns and exchanges easy.
Our Return Policy at a Glance
|
Aspect
|
Details
|
|
Return Window
|
30 days from purchase date
|
|
Condition Required
|
Unused, unworn, undamaged, original packaging
|
|
Return Shipping
|
Customer-paid (Australia), Customer-paid (NZ/International)
|
|
Refund Timeline
|
7-10 business days after approval
|
|
Handling Fee
|
No handling fee
|
|
Exchanges
|
Free for size/color changes within 30 days
|
|
Final Sale Items
|
Clearance and sale items cannot be returned
|
What Can Be Returned?
Eligible for Return:
✓ Unused, unworn items in original condition
✓ All tags and labels intact
✓ Original packaging included
✓ Purchased within 30 days
✓ Regular-priced and sale items
✓ Items with manufacturing defects
Not Eligible for Return:
✗ Worn or used items
✗ Items missing original packaging or tags
✗ Altered or damaged items
✗ Clearance items marked "Final Sale"
✗ Custom or made-to-order items
✗ Items purchased more than 30 days ago
✗ Swimwear with hygiene liner removed
Important Note on Skiwear:
Skiwear is designed for active outdoor use. Once worn, we cannot determine the extent of use or potential damage. Therefore, worn skiwear is generally not eligible for return. However, if you receive skiwear with manufacturing defects (broken seams, faulty zippers, material flaws), contact us via snowbuyerteam@gmail.com within 14 days with photos or video evidence, and we'll work with you on a solution.
Step-by-Step: How to Return an Item
Step 1: Initiate Your Return (Within 30 Days)
1.Email us via snowbuyerteam@gmail.com about he reason for return. Our customer service team reviews your request within 24-48 hours.
Step 2: Receive The Return Address
We will email you the return address that you can post to. You'll receive instructions on how to arrange return shipping at your own cost.
Step 3: Pack Your Item
1.Ensure the item is clean and dry
2.Include all original packaging, tags, and documentation
3.If applicable, include any accessories or extras that came with the item
4.Place the item in a sturdy box or padded envelope
Packaging Tips:
•Use a box or padded envelope appropriate for the item size
•Add padding to prevent damage during transit
•Seal the package securely with tape
•Take a photo of your packaged item for your records
Step 4: Ship Your Return
1.Take your package to any Australia Post office (or international courier DHL, FedEx, etc.)
2.Clearly mark the package as "Returned Goods" to avoid customs charges
3.Hand it to the staff member and pay the posting fee
4.Request a receipt with tracking number
5.Keep your receipt until the return is processed
Note: For international customer, any customs duties or import taxes are your responsibility
Step 5: Return Processing
Once we receive your package:
1.We inspect the item within 3-5 business days
2.We verify the item meets our return policy requirements
3.We send you an email notification of approval or rejection
4.If approved, your refund is processed immediately
If Your Return is Rejected:We'll contact you with an explanation. You can arrange to have the item shipped back to you (return shipping fees apply), or we can hold it for 30 days while you decide.
Step 6: Receive Your Refund
Refund Timeline:
•Inspection: 3-5 business days
•Refund Processing: 7-10 business days after approval
•Bank Processing: 3-5 additional business days (varies by bank)
•Total Time: 2-3 weeks from shipment
---------------------------
Exchanges
We make exchanges easy! If you need a different size, color, or style, we'll swap it out for you.
How to Exchange an Item
For Size or Color Changes:
Contact us via snowbuyerteam@gmail.com with clear exchange requirement. We will email you the return address that you can post to. You'll receive instructions on how to arrange return shipping at your own cost.
Exchange Timeline:
•Return shipping: 3-7 days
•Our inspection: 2-3 days
•Replacement shipment: 5-10 days
•Total: 2-3 weeks
For Different Items:
If you want to exchange for a completely different item (not just size/color), you may need to process a return and place a new order. Contact snowbuyerteam@gmail.com for assistance.
Exchange Costs
You pay for return shipping; we pay for replacement shipping
No Additional Costs: There are no exchange fees or charges beyond return shipping costs for international customers.
Contact Us for Return and Refund Support
Have questions about returns? Our customer service team is here to help.